In general, business customs in Malaysia do not differ fundamentally from those in the United States. Frankness, openness, and punctuality are all valued traits in business negotiations and dealings. Visiting businesspeople should be sensitive to some religious and cultural practices; for example, Malay Muslims may feel uncomfortable in business/social functions where alcohol is served.
Many businesses and government agencies have working hours for a half-day on Saturday mornings.
Business cards are used frequently in Malaysia. Offer and accept a business card either with both hands or with the right hand loosely supported by the left. Spend some time looking at the card. It is considered rude to put the card away immediately.
Some Malaysian names are difficult to pronounce and it is acceptable to ask the person how to correctly say his or her name.
There is a complex system of titles in Malaysia. Titles are given by either the Federal Government or by the individual states, and are very important in the business world. Royalty has a separate set of titles. If a person has a particular title (Tun, Tan Sri, Datuk) always address them by their title.
Handshaking in Malaysia is relatively uncommon. Although Malaysians are used to the Western handshake, don't be surprised if the handshake you receive in return is weak by American standards. In fact, do not extend your hand to a Malaysian unless he or she offers first. This is especially true for women.
As Malaysia is a Muslim country, the business community observes traditional Muslim rules. Muslims are required to pray 5 times daily. Most offices, hotels, and public places have a "Surau" where people can go to pray if they are too far from a mosque. Friday afternoon is the weekly prayer time at the mosque and Muslims leave the office for Friday afternoon prayers. Remember this when scheduling appointments or trying to reach someone by telephone.
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